FAQ

Below are some of the questions that we get asked most frequently. Please click on the questions to expand the area to view the answers.

What is BC Ferries phone number?

(250) 753-1261 or 1-888-223-3779

Where do I register my pleasure boat?

In Nanaimo, contact Transport Canada Ship Registry (250) 754-0341 or view their website.

Where do I transfer or register my commercial boat?

In Nanaimo, contact (250) 754-0244.

You get Government money, why aren’t your prices cheaper?

Contrary to popular belief, the Port Authority does not receive any money or grants from Federal, Provincial or Municipal Governments. The Port Authority is required to be financially self-sufficient and as such must generate its own revenue to balance annual operating and capital expenses. This is achieved through Harbour Dues, Property Management, Cargo Operations, Moorage, Wharfage, etc

Why do I have to pay at a Government dock?

The marina, which includes the Commercial Inlet Boat Basin, W.E. Mills Landing & Marina are not Government Docks. These are privately owned facilities operated by the Port Authority.

Why don’t you have more parking?

The Port provides on site pay parking for a total of 180 vehicles on the upper and lower parkade levels. Within easy walking distance from our main office are at least 700 other parking stalls.

Do you have a pump-out facility for holding tanks?

Yes, the Eco-Barge is located on the central breakwater at the entrance to the Boat Basin, details can be found at www.npa.ca/ecobarge.pdf. This service is provided by the Nanaimo Port Authority to pleasure boats free of charge.

What are your Office hours?

The main office hours are 08:30 – 16:30 Monday to Friday except statutory holidays (250) 753-4146. The Wharfinger office (marina) hours are 07:00 – 23:00 daily except Christmas Day, Boxing Day and New Years Day (250) 754-5053.

Do you have storage lockers?

Unfortunately we don’t have storage on our marina site due to lack of available space.

How do I get a licence for Busking on Port property?

You will require a Licence, issued by the City of Nanaimo, to busk on Port property.

When are the Cruise Ships coming?

Various Cruise Ships and Pocket Cruise Ships call at the Port between April and October. For the latest Cruise Ship schedule please refer to our Calendar of Events page.

How can I contact the Farmers Market?

You can view their website at www.nanaimofarmersmarket.com.

What is the number for the Receiver of Wrecks?

Vancouver office, (604) 775-8866

Where do I report dead, beached or stranded seals?

Contact the Pacific Biological Station, (250) 756-7230 or 1-800-665-5939

What is the number for Canada Customs?

In Nanaimo, (250) 754-0341 or 1-888-226-7277

Where can I buy marine charts?

In Nanaimo, Nanaimo Maps and Charts (250) 754-2513 or 1-800-665-2513; The Harbour Chandler (250) 753-2425

What is the phone number for Tourism Nanaimo?

(250) 756-0106